Job Title: Customer Care Center Trainer
Location: Merrillville, IN
Duration: 1-Year Contract (Temp-to-Hire)
Pay Rate: $29.00 – $40.00/hr (W2 only)
Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship
We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures.
The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning.
Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
Maintain accurate training records for all CCC employees.
Continuously improve training programs using participant feedback and performance metrics.
Support the development of job aids, call scripts, and process documentation.
Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
Participate in training needs analysis to address performance gaps.
High School Diploma or equivalent.
Minimum 3 years of training or facilitation experience.
Strong verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
Knowledge of adult learning and behavior change methods.
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
Strong problem-solving skills with the ability to recommend and implement training solutions.
Ability to travel as needed.
Bachelor’s degree in Communications or related field.
Course design and development experience.
Familiarity with e-learning software such as Adobe Captivate.
Professional training certification.
DescriptionPosition at Jackson Family WinesSUMMARY:Jackson Family Winesis searching for an Estate Manager to lead WillaKenzie Estate and its exceptional team. WillaKenzie Estate is a multigenerational, family-owned estate that produces wines with authenticity...
...Clinical Research Coordinator A (Abramson Cancer Center) University Overview The University... ...-based patient recruitment, as well as remote telephone consent. The research... ...qualified expenses in connection with the legal adoption of an eligible child, such as travel...
...support operations in Fort Bragg, NC. The Part-Time Capture Recruiter will execute candidate engagement, screening, qualifying and hiring for a future award. Primary Location : Fort Bragg, NC Work Schedule: Part Time Not to Exceed 20 Hours Per Week (unless...
...DESCRIPTION The primary responsibilities of the Search Marketing organization are to drive web site traffic, maximize channel revenue and... ...Search channels (Text and Shopping Ads) on external search engines and run experiments with a view to programmatically improve our...
...Qualifications - Here's What You Need**+ High School Diploma or 4 years of experience.+ Fluency in one of the following languages:+ Spanish, Vietnamese, Russian, Mandarin, Cantonese, and Somali.+ Must have one of the following certifications:+ Legal Translation online...