Job Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a Lead Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. You'll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams. 

Key Responsibilities: 

• Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) to co-create dynamic curricula for live classrooms, workshops, and e-learning experiences, utilizing AGILE methodologies for continuous improvement and flexibility. 
• Global Scalable Training: Design and deliver cutting-edge training solutions (live in-person, live virtual, and asynchronous) that are scalable across global audiences. Create engaging exercises, tutorials, job aids, knowledge assessments, and integrate social or connected learning strategies using multi-media-based assets. 
• Information Architecture: Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement. 
• eLearning Design: Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure, clarity, and effective writing to collaborate seamlessly with eLearning developers. 
• Ongoing Quality Assessment: Regularly assess training solutions for quality, scalability, and impact on learner behavior and business objectives. Implement iterative improvements to drive measurable outcomes. 
• Technology-Enhanced Learning: Harness the power of innovative technologies to maximize learner access and deliver just-in-time learning opportunities. Continuously explore and incorporate emerging tech to craft engaging and memorable learning experiences. 
• Innovative Learning Solutions: Stay at the forefront of learning methodologies, technologies, and tools. Conduct ongoing research to ensure our learning solutions are cutting-edge and effective in meeting evolving learner needs. 
• Outcome-Oriented Assessment: Design robust assessments that accurately measure learner performance, ensuring alignment with desired outcomes and providing actionable insights for continuous improvement.

Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur)

Qualifications

• 5-8 years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
• Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
• Experience creating learning evaluation plans
• Strong knowledge of inclusive and accessible design, including WCAG
• Strong organizational and project management skills
• Excellent communication, presentation, and interpersonal skills 
• Exceptional writing and editing skills 
• Ability to work independently and collaboratively in a fast-paced environment 
• A proactive and adaptable mindset with a commitment to continuous improvement and learning

Additional Information

The annual base salary range for this position is $136,000 to $195,500 USD + Bonus

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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