Job Description

**Overview** **Job Summary Details:** The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( | (Programa de Beneficios de ABM) **Basic Qualifications:** - Must be 18 years of age or older - No high school diploma, GED or college degree required. - No experience required and on the job training provided. **Preferred Qualifications:** - One (1) year of prior multi-line reception experience or dispatching experience preferred **Responsibilities:** - Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. - Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements - Ensure timely and efficient movement of resources according to work orders and/or resource schedules - Oversee all communications within specifically assigned area(s) - Receive or prepare work orders and work schedules - Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information - Recognize and mitigate a variety of issues encountered within the department and other work environments - Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources - Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency; - Compile statistics and reports on work progress. - Monitor daily services and provide updates and reports - Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1 REQNUMBER: 117547

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Shift work,

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